As some of you know I had ripped my bicep off the bone and had to have surgery. Prior to this I bought a 2006 AK Attitude toy hauler and I didn't have a chance to use it because of my injury. The doctor finally released me in May of 2006 and as soon as this was done I headed to the dunes on Memorial Day to use my brand new Attitude. When I got to the dunes I setup camp. At that time I wanted to watch a little TV because I got to the dunes in the middle of the night. I went to raise the antenna and nothing. I was like,,, WTF. I climb on top of the roof and I found out that the gears were stripped and the antenna was damage. I'm guessing from the gears being stripped, the antenna was bouncing on top of the roof and that's how the actually antenna got damage. As soon I got home I called for an appointment to take it in. When I got to the place I showed them the problem and the first thing they said that the antenna was not warranted. I was like WHY? They said it's like wrecking your trailer and the responsibility was up to me to fix it. I told them this was my first time taking it out because of my injury and they told me it does not matter. They also told me if I would have brought it in the first month they would have fixed it but since it's been 7 months later they were not going to do a thing about it. I said I thought I had a one year warranty. And they replied that does not matter. Well I wrote a letter to the vise president yesterday and I'm waiting on a response. I want everyone to know what's going on because I feel no one should have to deal with this type of problem. BUT, if they do not help me with this issue I'm going to write a review for all you members so you do not have to go through this type of situation. If they decide to fix this problem then I will give a great review on the Attitude toy hauler, but not until I find out what they're going to do. This is what I wrote to the Vise President.

My letter,

On Monday July, 10th at 4:30pm, since I had not heard from the Roseville service department all day, I decided to call. I spoke with a service representative by the name of Brian. He informed me that your company was not going to replace my antenna and your company wanted pictures of the antenna to see what happened to it. I explained the situation to Brian and he was very nice at first, but near the end of the conversation he replied that the longer I was on the phone with him the longer it would take for him to get pictures of my trailer. I am thoroughly concerned about how this issue is being resolved. It seems no matter how I approach this problem it keeps coming out that I’m the bad guy. I have no idea how to respond to this. Why would a customer service guy go and say something like this at 4:30 in the afternoon when he had all day to address this issue.
Eclipse; A billion dollar company can’t take responsibility for one part to fix a problem and make a customer happy. It was so important for me to find a great trailer with a great company and when I found the Attitude I thought I did just that. Unfortunately, it appears just the opposite. I was explaining this on one of the sites I belong to that is for the masses when it comes to ATV’s. I am a moderator of several different sites that I regulate and maintain.
One of these sites, I am a global moderator. www.trx450r.org One of my responsibilities is to give valued information about products I have tried and or have purchased. Members of these vast sites look to my reviews for information on whether they can trust a product or not.
As a moderator it is my soul responsibility to give my members the truth about products and the companies that support them. My toy hauler is still at your Roseville store and I am supposed to pick it up on the July 17th, which is next week. My trailer has been there since June 26th. I plan on posting updates to my site with details of my experience that I have had with this service and the way things are right now that posting does not look to be a positive one.
James in the warranty department has been very nice, but made it clear to me that he would rather have me the customer pay for something that is clearly not my fault and to just go away because no matter how I approach this problem the Eclipse CO. will not under any circumstances pay for a $270 part that I clearly express I had no idea that the antenna was broke and could not have known there was a problem until I tried to use it 7 months after purchasing this trailer. Further more, I was told I should have brought the trailer in as soon as I bought it to fix this problem even though I didn’t have a chance to use the trailer because of an injury and was not released by my doctor until May of 2006.
I just don’t understand! I really love this trailer. The layout is great and it’s a great looking trailer which I have told a sum of 5 different ATV sites I belong to which a few have already gone and purchased. If this is what I should be doing please don’t fix this $270 part and with most regret I will give my review about my experience with your company. That the Attitude is a great product and it looks great, but when it comes to warranty issues I would not buy this product because this billion dollar company only commits to sales and puts the blame on customers when it comes to warranty issues.

Thank you,


I really do love this trailer, but I feel customer service represents who they are. I'll let you know what happens.

Rico

I feel you man, my fuel pump just went out on my Attitude and they are saying that they won't warranty it either. I have had mine for a little over a year so mine is definetly past the warranty time but I thought I'd try anyways. Sounds like you have a genuine beef with them though so keep trying. Good luck.

Sonny

It is more than likely the gears.You can get the number from the bottom of the pump ans call them and they will send new gears. did it blow the fuse you will have to take off the end plate and replace the fuse ansd see if the motor runs if it does then it is your gears.They used a diffreny plastic in the gears and when gas gets on them they swell up thay have corrected the problem.I had a weekend warrior and that was a nightmare dealing with the dealer then having to deal with weekend warrior directly you shouldnt have to do that, They lost my business when I up graded to a fifth wheel.Mine is at the shop getting a little warrenty work done and getting the axles flipped due to it does not sit level under my dulley 4X4 truck. Tahoe is taking care of the warrenty issues no questions asked , I think it also has to do with the dealer.I bought from a better dealer this time and it has made a world of diffrence

Forgot to come back to let you guy's know what happen. Well without any questions ask they fixed the problem. I guess they realized I meant business with my little letter

It was just a shame that I had to take it that far. I guess customer service will always be the number one thing you need to find out from someone before you buy. Anyone can sell you a product, but customer service is the end result when you have to deal with problems.

Will I buy from these people again. Well,,,,,,,,,,,,,,,not sure about that one

Rico

Well Done!

Hey Rico, where did you buy your Toy Hauler? I am loooking at that brand at a dealer in Reno, NV. I have some friends who have them and they have not had any problems. They appear to be very well built.

Bulldog

Welcome to RV'ing. It sucks

never had a probleme with my jayco talon 28a.sorry u are having problems.

Roseville CA, is where I got mine. I haven't had any other problems as far as using it. I still do like the trailer alot. Just not the service.

Rico

I have spent years looking at toyhaulers and can't decide on which one to get. I did look at the attitude and would never`buy one. They use a generac generator and take it from someone who works on generators for a living, STAY AWAY FROM GENERAC GENERATORS THEY ARE CRAP. for that reason alone you should never buy an attitude toyhauler

hahahaha i work at a RV dealer.... i am the parts guy... we have a few toy haulers here on the lot.. one big azz 5 wheel that is all chromed out and has flat screen tv's in it it really cool.. ill try to get some pics today

then we have thes lil guys. thay come in black,red,and gray

Five times out now in my R-Wagon this year and so far so good. I think all of these trailers, toy hauler or otherwise are just made cheap. The fit and finish on mine is just so so, but I've looked at hundreds at different RV shows and I've actually seem much worse. Attitudes are pretty decent quality I thought, but mighty Weekend Warriors I thought were horrible. They are all built as cheaply as possible to keep prices down until you get into the coaches, there's a reason prices go from about 70k to 200k+ real quick. I fully expect to have some kind of major repair with mine in the next 5 years, just part of the game. Maybe someday these things will be built to same quality as new cars\trucks, but as of now I would say they are a good 20+ behind the auto industry.

hey members, we have an 23Ak, we are having issues with our generator as i write this. Generator issues! really suck, i guess it is the luck of the draw, one of our buddies have a attitude not a problem! But with our experience, i can say Carson trailers are durable! i would consider a carson trailer, there not all fancy, pancy like weekend warriors, etc. but there cheap and durable like the coleman brand.

We are the second owners of a 2001 Wanderer by Thor and haven't had any problems with it.